DELIVERY COST:

FREE SHIPPING for ALL ORDERS WORLDWIDE

DELIVERY TIME FRAME

Please allow 1-2 business days for us to process your order. Majority of time, we will ship your order the next business day but during a sale period, it may take an extra business day.

We partnered with Sendle for most of our city deliveries, for remote areas, urban area, we will deliver by Australia post . Most of the delivery time frame as below:

Sydney, Newcastle, Central Coast: 2-3 business days**
Rest Of Australia: 2-5 business days**

** PLEASE NOTE THAT ITEMS FROM FAMILY OUTFITS CATEGORY TAKES LONGER TO DELIVER. IT WILL TAKE 8-14 BUSINESS DAYS

**PRODUCTS FROM OUR OVERSEAS WAREHOUSE WILL TAKE 8-14 BUSINESS DAYS TO BE DELIVERED. WE WILL SPECIFY THE DELIVER TIME ON EACH PRODUCT DESCRIPTION

 

INTERNATIONAL

We ship worldwide.

Zone 1 – New Zealand | 4-6 working days
Zone 2 – North America, Western Europe, Asia and the Pacific | 6-13 working days
Zone 3 – Rest of the world | 10-15 working days

MISSING ITEMS

Although it’s rare but please double check when you place orders because in most cases Lost items cause by misspelling name or address.

We do not accept responsibility for lost orders as a result of a third party’s negligence or otherwise, so far as we can provide proof of shipment. However we do always try our best to assist you to find the lost parcel. So if you don’t receive your order for more than 60 days please do not hesitate to contact us via live chat or email us at support@gemboutique.com.au.

PLEASE NOTE

We cannot accept responsibility for delays in delivery due to unforeseen circumstances (e.g. Strikes, floods etc.)

Your order will be dispatched pending credit card authorisation, verification and availability of stock

*Please note: During sale or promotional events, delivery may take longer than the stated delivery times above.

*Days mentioned here are Working days, excluding Weekends, Sundays and Public Holidays.